Returns
We want you to enjoy your wine. And let’s be honest — we want you to keep coming back for more, and to tell all your friends about us.
We only sell the wines we love and drink ourselves, so it’s all good wine, as far as we’re concerned. But we also know everyone has their own tastes and opinions. We’re passionate believers in that. That’s why we have a 100% Mofo Happiness Guarantee.
If you’ve opened two bottles or less in a case of twelve, or one in a case of six, you can return your case of wine for a full credit or refund. The same rules apply to mixed cases and club wines. We know it’s a bit different with a mixed case, given the wines aren’t the same, but hey, it’s all part of the wine adventure, and fair’s fair.If you’ve opened more, call or email and we’ll figure something out.
So if you’re not 100% happy with any wine you order from the ’fo, contact us within 365 days of delivery and we can arrange a replacement (where available), credit or full refund — you choose.
We’ll even pick the wine up and cover the cost of return. Note that if your case isn’t received at our warehouse within 30 days we’ll assume you changed your mind and drank the evidence, and we’ll cancel the return in our system.
Please keep in mind that if you benefited from a discount or reward at the time of sale, applicable due to the purchase of the returned wine (eg. free shipping on three or more cases), this discount or reward will be forfeited in the refund.
I want to return my wine, what do I do?
Give us a call on 3165 6889 or email us at team@vinomofo.com.sg, let us know and tell us why, and we’ll organise for our courier to contact you and arrange to collect the wine.
If you don’t have the original box, don’t worry, any box that fits the wine will do. To help out our lovely drivers, we do ask that you ensure the box is in good condition, securely taped up and free from any dangerous materials, such as broken glass.
All you have to do is let us know once it has been collected so we can organise your credit or refund!
When will my refund be processed?
Once the wine has been collected, just let us know and we can issue your credit or refund straight away.
It can take a little while for your wine to travel all the way back to our warehouse, and we don’t want you to have to wait that long. So always best to let us know as soon as the driver collects it.
Please keep in mind that if you benefited from a discount or reward (for example, free shipping on SGD $200 or more, or a free shipping sale) at the time you bought your wine, this discount or reward will be forfeited in the refund. Fair’s fair!
The same rules apply to mixed cases and club wines, you’re very welcome to return it if you’ve opened two bottles or less in a twelve pack, or one in a six pack. We know it’s a bit different with a mixed case, given the wines aren’t the same, but hey, it’s all part of the wine adventure.
How do I change or cancel an order?
Jump on our live chat, give us a quick call on 800 120 6722 or email us on team@vinomofo.com.sg and we’ll take care of it for you :)
